Joseph Solomon, Chief of Police
Quinn Public Safety Building
90 Hampshire St.
Methuen, MA 01844
For Immediate Release
Tuesday, Sept. 19, 2017
Contact: John Guilfoil
Smart911 Now Available in Methuen
Residents Encouraged to Create Safety Profile to be Better Prepared for Emergencies
METHUEN — Mayor Stephen N. Zanni and Police Chief Joseph Solomon are pleased to announce that a 911 enhancement called Smart911 is now available to all Methuen residents and visitors, who are encouraged to register for the free service today.
Smart911 allows residents to sign up online and provide vital information to 911 call takers during an emergency, allowing first responders to make faster and more informed responses.
“This new system will be able to provide our dispatchers and first responders with lifesaving information that they may not have otherwise had during an emergency situation,” Mayor Zanni said. “This is yet another example of how the Methuen Police Department continues to be at the forefront of technological resources to keep our community as safe as possible.”
Residents and visitors can create a safety profile for their whole household with Smart911 that includes any information they might want 911 dispatchers and first responders to have in the event of an emergency, such as allergy information or pre-existing medical conditions.
“We are very pleased to provide this 911 enhancement service to our community,” Chief Solomon said. “Smart911 will be a crucial resource for first responders and we are encouraging everyone in the community to take advantage of it and register their information.”
When a citizen dials 911, their safety profile is automatically displayed to the 911 call taker, allowing them to send the appropriate responders to the right location with accurate information. Residents can create and manage their own profiles through the secure site — other users will not be able to view your information.
Additionally, with Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed and rapid response. Added information including pets in the home, vehicle details in the event of a crash, and even emergency contacts can all be included in a user’s safety profile. All information is optional and the user has the ability to choose what details they would like to include. Residents can also change and update their information as needed.
Residents are encouraged to create their safety profile with Smart911 to have their information immediately available to 911 dispatchers and to receive emergency notifications. Smart911 is private and secure, is only used for emergency responses and is only made available to the 911 system in the event of an emergency call.
For more information about Smart911 or to sign up, visit the website.